Frequently asked questions
1. What services does Aluver & Co offer?
We provide a variety of hire services for all types of events, including weddings, corporate functions, and brand activations. Our offerings include photo booths, gelato carts, champagne towers, bubble tea carts, mobile noodle carts, fairy floss carts and more. We aim to be your one-stop partner for service hire, ensuring a seamless and memorable experience.
2. How do I make a booking?
You can make a booking by contacting us directly via email or phone. Once we discuss your event details, we’ll provide a quote and booking confirmation. A 50% non-refundable deposit is required to secure your booking.
3. What areas do you service?
We are based in Sydney and service all surrounding areas. For events outside our standard service range, please get in touch to discuss additional travel and delivery fees that may apply.
4. Can I view the items before booking?
We do not offer in-person viewings, but we’re happy to provide you with photos and testimonials from our previous events to give you an idea of what to expect.
1. How far in advance should I book?
We recommend booking as early as possible to secure your preferred date and services. Popular dates can book out months in advance, especially during peak wedding and event seasons.
2. What is your payment policy?
A 50% non-refundable deposit is required to confirm your booking. The remaining balance is due 30 days before your event. We accept payments via bank transfer, credit card, or cash.
3. Can I modify my booking after it's confirmed?
Yes, you can make changes to your booking up to 30 days before your event, subject to availability. Please note that modifications may incur additional charges.
4. WYhat is your cancellation policy?
Cancellations made at least 30 days before the event will receive a refund of any payments made, minus the non-refundable deposit. Cancellations made within 30 days of the event will not be eligible for a refund.
1. How does delivery and setup work?
Our team will handle delivery, setup, and collection of all hire items. We’ll coordinate with you beforehand to arrange delivery and ensure everything is set up as per your requirements. A delivery fee may apply based on the location of your event.
2. What if my venue has specific access or parking requirements?
Please inform us of any access restrictions or parking fees in advance. It is your responsibility to provide access and parking arrangements for our team. Any additional costs will be added to your invoice.
3. Can I pick up the hire items myself?
For some smaller items, pick-up may be available. However, most of our services include setup and collection to ensure proper handling and safety of our equipment.
1. What if an item gets damaged or lost during my event?
2. Are your food and beverage carts safe and hygienic?
3. Can Aluver & Co refuse service at my event?
1. Can I share photos of your setup on social media?
Of course! We’d love for you to share your experience and tag us @aluverco. If you have any special photos you’d like us to feature, feel free to send them our way!
2. Do you use event photos for marketing purposes?
Yes, we often use photos from events to showcase our services on social media and marketing materials. If you prefer not to have your event featured, please let us know in advance.